Table of Content

• Visions


• Missions
• Mission [1]


• Values


• Goals
• Theme 1: Customer Service Culture
• 1.1: Plain Language
• 1.2: Content Organization
• 1.3: Contacts
• 1.4: Usability
• 1.5: Social Media
• 1.6: Customer Bill of Rights
• 1.7: Real-Time Chat
• 1.8: Citizen Interaction
• 1.9: Customer Service Culture
• 1.10: Services
• Theme 2: User Focused Content
• 2.1: Content Organization
• 2.2: User Paths
• 2.3: Web Content Strategy
• 2.4: User Interviews
• 2.5: User Centered Design
• 2.6: Organization by Task
• 2.7: Content Review
• 2.8: Citizen Actions
• 2.9: Topical Organization
• 2.10: Action Orientation
• 2.11: Design and Infrastructure
• Theme 3: Efficiency and Simplicity
• 3.1: Simplification
• 3.2: User Paths
• 3.3: Fillable Forms
• 3.4: Transactional Components
• 3.5: Online Services Database
• 3.6: Form Information
• 3.7: Service Access
• Theme 4: Usability and Accessibility
• 4.1: Usability and 508 Testing
• 4.2: RFPs
• 4.3: Visual Design
• 4.4: Failure
• 4.5: Accessibility Integration
• 4.6: Retrofitting
• Theme 5: Proprietary Technology
• 5.1: PDFs
• 5.2: PDF, Flash and HTML
• 5.3: WordPress, Open Source, and Cloud Hosting
• 5.4: Drupal
• 5.5: Open Source Platforms
• 5.6: Open Source Licensing
• Theme 6: Best Practices
• 6.1: Bbest Practices Commitment
• 6.2: Accessibility Practices
• 6.3: Best Practices Sharing
• 6.4: Content Practices
• 6.5: Industry Standards
• 6.6: Search Police
• 6.7: Enforcement
• 6.8: Business Process and Content Strategy
• Theme 7: Mobile Access
• 7.1: Mobile Accessibility
• 7.2: HTML5 and Semantic Content
• 7.3: HTML5/CSS3
• 7.4: Mobile Web
• 7.5: Natural Language and Artificial Intelligence
• 7.6: Standardized Scripting
• Theme 8: Resources
• 8.1: Specialist Teams
• 8.2: Dedicated Staff
• 8.3: UX Experts
• 8.4: Web & New Media Teams
• 8.5: Web Search Teams
• 8.6: Funding
• 8.7: Funding Plan
• 8.8: Web Content Specialists
• 8.9: Web Development Teams
• Theme 9: Information Ecosystem
• 9.1: Social Media
• 9.2: Communication Policies
• 9.3: Engagement Personnel
• 9.4: APIs
• 9.5: Complaint Forms
• 9.6: API Consumption
• 9.7: Web Services
• 9.8: Campaigns
• Theme 10: Archiving
• 10.1: Ephemeral and Evergreen Content
• 10.2: Updating and Correction
• 10.3: Eliminated Sites
• 10.4: Retired Pages
• 10.5: Sunset Dates
• 10.6: Content Removal
• Theme 11: Metadata and Search Optimization
• 11.1: SEO
• 11.2: HTML5 and Semantic Content
• 11.3: Findability
• 11.4: Metadata Process
• 11.5: Search Police
• 11.6: Taxonomy
• Theme 12: Cross-Governmental Search
• 12.1: Legislation, Regulations, and Court Decisions
• 12.2: Service Locations
• 12.3: SearchUSA.Gov
• 12.4: Search Localization
• 12.5: Search Improvement
• 12.6: Cross-Departmental Search
• 12.7: Universal .gov Search
• Theme 13: USA.gov
• 13.1: Website Indexing
• 13.2: User Friendliness
• 13.3: Buddy System
• 13.4: Unstructured Data
• 13.5: Website Directory
• 13.6: UK Model
• 13.7: Webpage Catalog
• Theme 14: Web Analytics
• 14.1: Open Web Analytics
• 14.2: Center of Excellence
• 14.3: Analytics Support
• 14.4: Cross-Channel Designs and Analytics
• 14.5: Cross-Channel Analytics
• Theme 15: Online Discussion and Voting
• 15.1: Content Rating
• 15.2: Actionable Conversation
• 15.3: Comment Site
• 15.4: Commenting and Voting
• 15.5: Citizen Input
• 15.6: Structure, Standards & Procedures
• Theme 16: Non-English Content Quality
• 16.1: Testing
• 16.2: Funds/Resources
• 16.3: Translation
• 16.4: Sustainability
• 16.5: Localization Team
• 16.6: All Needs
• 16.7: Translation Glossary
• 16.8: Cost Reduction
• Theme 17: Non-English Content Findability, Navigation and Presentation
• 17.1: Search
• 17.2: Notification
• 17.3: Access
• 17.4: Consistency
• Theme 18: Government Data
• 18.1: Raw Data
• 18.2: Hurricane Data
• 18.3: Open Data
• 18.4: APIs
• 18.5: Data Delivery
• 18.6: Unstructured Data
• 18.7: US Data
• 19: Other Unique Ideas
• 19.1: Interagency Collaboration
• 19.2: Social Media Emergency Plans
• 19.3: Surveys and the Paperwork Reduction Act
• 19.4: Federal Contract Website
• 19.5: Personalization and Customization
• 19.6: Coding Libraries
• 19.7: Idea tournament