Theme 3: Efficiency and Simplicity

Promote greater efficiency and simplicity in federal websites, especially transactions

Other Information:

Another theme that drew a high level of consensus was a call for making federal web transactions more efficient and simple. The comments called for prioritizing “top tasks” and transactions on government sites as well as “not rehashing” the same content repetitively to the detriment of online services. Some comments addressed optimizing the workflow of online forms and making them mobile friendly. Others called for the elimination of downloadable forms that make it hard for customers to submit responses online. One recommendation called for using standard templates for online transactions to improve usability. In addition, one participant suggested that Federal websites allow a citizen to have a “single digital signature” across the enterprise to enable more efficient online transactions. While some praised this idea, many others raised privacy concerns. Popular ideas within this theme include:

Objective(s):

3.1: Simplification

3.2: User Paths

3.3: Fillable Forms

3.4: Transactional Components

3.5: Online Services Database

3.6: Form Information

3.7: Service Access

Content