Theme 9: Information Ecosystem

Integrate content into the larger information ecosystem

Other Information:

Go where people are -- Another important theme was to “integrate government content where people are.” There was considerable discussion about the need to actively engage in social media -- go where people already are on the Web -- rather than expecting people to go first to government websites to get the content they need. Participants discussed the need for government to use technology such as APIs that allow content to be tagged and easily reused and distributed on other websites and platforms, so the content is more ubiquitous. One idea called for using APIs to enable a customer to file a complaint and have it routed to the appropriate department/agency/accountable official regardless of which website the customer used to make the transaction. Other ideas emphasized the need for government to fully use APIs to allow for user-generated messaging and cross pollination between agency APIs. Popular ideas within this theme include:

Objective(s):

9.1: Social Media

9.2: Communication Policies

9.3: Engagement Personnel

9.4: APIs

9.5: Complaint Forms

9.6: API Consumption

9.7: Web Services

9.8: Campaigns

Content