Theme 2: User Focused Content

Provide high quality content that is focused on the user

Other Information:

Participants had wide-ranging suggestions on how to plan for, manage, and improve content on federal websites. Several addressed the challenge of creating a Federal Web Content Strategy that will help articulate a shared vision across all agencies about how content will help them fulfill their core missions as well as serve their customers’ needs. Others focused on the need for federal content to be driven not by agencies, but by topic, function, and services that are needed by citizens. All agreed that rigorous review of content will help ensure its quality and usefulness. Popular ideas within this theme include:

Objective(s):

2.1: Content Organization

2.2: User Paths

2.3: Web Content Strategy

2.4: User Interviews

2.5: User Centered Design

2.6: Organization by Task

2.7: Content Review

2.8: Citizen Actions

2.9: Topical Organization

2.10: Action Orientation

2.11: Design and Infrastructure

Content