3: Information User Needs

Acknowledge Information User Needs

Other Information:

"If this is what we are getting then all of this hard work has been worth it - you listened," said a user from one US state's university system on the first day of roll-out of a new reporting system for decision support. The words highlighted in bold are key here: you listened. Listen to your users; give them what they want. They want better and faster access to the information that they need. IT needs to deliver tools in a way that matches both the technology and cultural expectations created by the consumerization trend. There's also an "i" effect that is real. The user experience (UX) is critical. Not easy to use = fail. As the "great man" tendencies recede, embrace that employees aren't widgets. Unleash them by allowing them to be present in the organization wherever they are; through smarter provisioning and easier access to their information and applications.

Stakeholder(s):

• Information Users

Objective(s):

1

Content