5: IT Infrastructure
Provide world-class enterprise solutions—improving the quality, accessibility, and sharing information between DOI and its
customers
Other Information:
An essential component for attaining the desired level of maturity is standardizing operational capabilities, such as through
the Enterprise Services Network (ESN), and wireless communications. The ESN provides a modern infrastructure to integrate
network capabilities within the Department. The ESN serves as a platform for continued standardization, and provides the capability
to measure overall service levels and maturity improvement. Interior will move toward infrastructure lifecycle planning, and
factoring replacement costs into annual budgets as a continuing cost of doing business. In order to reduce liabilities and
improve services related to wireless communication, Interior will focus on improving land mobile radio interoperability, and
partnering with States to expand coverage for emergency first responders and other Federal users. Interior will work to combine
IT and Facilities Management capital planning processes to leverage economies of scale in the rehabilitation of government
radio sites as well as make use of state-wide radio trunk systems.The goal of this focus area is to provide world-class enterprise
operations—improving the quality, accessibility, and sharing of data between DOI and its customers. The architecture and management
of the current DOI network is fragmented and decentralized. The overall goal of this focus area is to consolidate operations
for a variety of technology infrastructure components in order to provide improved levels of service and security with an
overall reduction in operational costs.Work on the following initiatives was performed in 2006 that serves as cornerstones
to further consolidation efforts: Enterprise Services Network (ESN): to create a single wide-area network (WAN) supporting
the Department and all Bureaus. Enterprise Active Directory (EAD): to provide a single authoritative user directory for controlling
access to IT systems and servicesThe following initiatives have been identified as candidates for consolidation into DOI-wide
Enterprise Operations: Enterprise Messaging Services (EMS): to provide electronic mail and messaging services. Service Desk
Consolidation: to consolidate multiple help desk operations across the Department and Bureaus into an enterprise service desk
operation. Enterprise IT asset management. Desktop and Local Area Networks: to consolidate and standardize management of enterprises
services down to the desktop. Web Server Consolidation: to consolidate web server infrastructure across the Department and
Bureaus. Enterprise Radio Services: to provide a world-class level of service for all radio users (especially law enforcement
and fire) both internally and externally to DOI. Wireless Communications: to provide for consolidated delivery of wireless
services to the Department and Bureaus.Operations Performance Analysis will be applied to activities in this area. The analysis
will identify opportunities for improvement. This approach will allow DOI to provide continuous improvement in operations
performance.The Information Technology Infrastructure Library (ITIL) is used to track progress in this strategic area and
is intended to assist organizations to provide quality IT service in the face of budgetary constraints, skill shortages, system
complexity, rapid change, current and future user requirements and growing User expectations
Objective(s):
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