1: ESN

Transition ESN to steady state operations and provide greater than 90% proactive problem reporting. Improve mean time to repair from 4 hours to 2 hours. Continue ESN optimization projects to improve services. Achieve a round trip delay of less than 100 milliseconds for VBNS connected circuits. Mature security process. Ensure ESN is available for users at least 99.5% of the time. Complete initial operating capability for the ESN test lab. (FY07)

Indicator(s):

Indicator:1

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