Table of Content

• Visions
• Vision [1]


• Missions
• Mission [1]


• Values
• Value [1] Customer Service
• Value [2] Partnership
• Value [3] Collaboration
• Value [4] Communication
• Value [5] IT Security
• Value [6] Technological Advantage
• Value [7] Agility
• Value [8] Operational Excellence
• Value [9] Stewardship


• Goals
• 1: DODIIS
• 1.1: Cloud Computing
• 1.1.1: Infrastructure
• 1.1.2: Computing Power
• 1.1.3: Efficiencies
• 1.2: Tools & Information
• 1.2.1: Management & Delivery
• 1.2.2: Standards & Protocols
• 1.3: Information Sharing
• 1.3.1: Awareness & Emphasis
• 1.3.2: Compensation, Performance Objectives & Incentives
• 1.3.3: Training
• 1.3.4: Policies
• 2: Security & Collaboration
• 2.1: Infrastructure
• 2.1.1: Risks & Vulnerabilities
• 2.1.2: Physical Security
• 2.1.3: Detection & Defense
• 2.1.4: Configuration, Monitoring & Enforcement
• 2.2: Persona-Based Access
• 2.2.1: Solution Gaps
• 2.2.2: Bridge
• 2.2.3: Access Management
• 2.3: Policies & Authorities
• 2.3.1: Policy Gaps
• 2.3.2: Partnership & Influence
• 3: Workforce
• 3.1: Skills & Expertise
• 3.1.1: IDPs
• 3.1.2: Training
• 3.2: Recruitment
• 3.2.1: Attraction
• 3.2.2: Key Sources & Focus
• 3.2.3: Contractors
• 3.2.4: New Employees
• 4: Operations
• 4.1: Customer Satisfaction & Trust
• 4.1.1: Service Level Commitments
• 4.1.2: Products & Services
• 4.1.3: Communications
• 4.2: Service Excellence
• 4.2.1: Service Interactions
• 4.2.2: Importance Factors
• 4.2.3: Frontline Service
• 4.2.4: Priorities
• 4.2.5: Fulfillment
• 4.2.6: Self Service
• 4.2.7: Help Desk
• 4.2.8: Service Consistency
• 4.3: IT Operations
• 4.3.1: Reviews
• 4.3.2: Process Improvement
• 4.4: Customer Productivity
• 4.4.1: Desktops
• 4.4.2: Tools
• 4.4.3: Training Aids & Demos
• 4.4.4: Reedback
• 4.4.5: Software & Hardware
• 4.4.6: Product List
• 4.4.7: New Products
• 4.4.8: Customer Needs
• 4.5: Geographic Disbursement
• 4.5.1: Communication & Collaboration Tools
• 4.5.2: Product Tailoring