S 2.3.3: Bottlenecks and Improvements

Determine bottlenecks and areas in need of efficiency and/or process improvement.

Other Information:

Develop reports to measure the average time applications spent in each of the six primary internal steps of the Permits Online workflow (i.e., Initial Review, Specialist Review, Referral Review, Field Review, Final Review, and Manager Disposition) and analyze the results of the report data to determine bottlenecks and areas in need of efficiency and/or process improvement. (Complete by September 30, 2012)

Indicator(s):

Indicator:1

Content