S 2.1: GoDirect Call Center

Enable the GoDirect call center to process both direct deposit and Direct Express enrollments via a single toll free telephone number or a single website.

Other Information:

Enable the GoDirect call center to process both direct deposit and Direct Express® enrollments via a single toll free telephone number or a single website (previously separate telephone numbers and websites were maintained for each method). Public education materials now point to a single telephone number/URL thus simplifying the enrollment process for federal check recipients. (Completion scheduled for December 2012)

Stakeholder(s):

• GoDirect Call Center

Indicator(s):

Indicator:1

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