S 1.1: Direct Express

Conduct research on the Direct Express cardholder population to determine customer satisfaction; identify potential customer service improvements and new card features.

Other Information:

Conduct qualitative/quantitative research on a sample of the existing Direct Express® cardholder population (2 million+) to determine customer satisfaction; identify potential customer service improvements and new card features. (Completion scheduled for December 2012)

Stakeholder(s):

• Direct Express Cardholder Population

Indicator(s):

Indicator:1

Content