4.2: Digital Production and Community Collaboration

Accelerate digital production efforts and increase Community collaboration in tracking customer requests, measuring productivity, sharing information, and developing tools that make it easier for customers to navigate our knowledge warehouses.

Other Information:

Connectivity and collaborative tools are absolutely essential to make progress in sup porting our customers, speeding dissemination of our products, tracking customer demand and productivity, and reducing unnecessary duplication of effort. The Technology chapter of this investment plan deals with these issues in greater detail. We can, however, point to some specific steps here to help realize the customer support objectives highlighted above. Implementing Actions: -Migrate digital production technology and tools to agency offices that produce daily publications and to the National Intelligence Council (NIC) as a first priority—ensuring, at minimum, that systems are interoperable. Share best practices and lessons learned in digital production. -Strengthen the current electronic tracking mechanisms employed by various agencies to ensure that they adequately register customer needs at the front end, track responses at the back end, and capture information in production warehouses so that it can be recovered and reused by customers and other analysts. Share best practices. Look for solutions that are, at a minimum, compatible. -Cooperate in development of tools to help customers search for and retrieve information quickly.

Indicator(s):

Indicator:1

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