S 1.4 Activity 1: FAQ

Maintain a set of standard responses to frequently asked questions.

Other Information:

NASA has begun a set of standard responses to frequently asked questions on its primary Twitter account, @NASA, which has 1.4 million followers and receives more than 30,000 mentions a month and 3,000 @replies each month. Standard responses will allow the agency to respond to more of the questions and do so in a consistent manner.

Indicator(s):

Indicator:1

Content