2.2.2: Opinion Mining & Sentiment Analysis

Give policy- makers and citizens effective way to make sense of this mass conversation and interact meaningfully with thousands of others.

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The explosion of social media has created unprecedented opportunities for citizens to publicly voice their opinions, but has created serious bottlenecks when it comes to making sense of these opinions. At the same time, the urgency to gain a real- time understanding of citizens concerns has grown: because of the viral nature of social media (where attention is very unevenly and fastly distributed) some issues rapidly and unpredictably become important through word- of- mouth. Policy- makers and citizens don't yet have an effective way to make sense of this mass conversation and interact meaningfully with thousands of others. As a result of this paradox, the public debate in social media is characterized by short- termism and auto- referentiality. Many experts consider social media as a missed opportunity for better policy debate. At the same

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