4.1: Managing Risk
Resources will be provided to support managing the risks associated with social media. Other Information:
Government 2.0 and the application of Web 2.0 collaborative and open-source principles to the practices and processes of government
requires a shift in mindset. It means moving from rigid, hierarchical and input oriented processes where the community is
a spectator to a networked and collaborative approach with a focus on outcomes and the community as participant. This is fundamentally
the value of Government 2.0 which offers significant opportunities to improve the quality and impact of policy, programs and
services. It also involves risks which need to be realistically managed, such as the inclusion of citizens as co-producers
and government providing open access to data. The scale and speed of the technology also allows for greater interactions in
real time and raises the potential for reputational and other business risk. However the adoption of previous on-line technologies
and e-government initiatives demonstrates that the risks are manageable. The Victorian Managed Insurance Authority (VMIA),
the risk management advisor to the State of Victoria, will host a roundtable on Social Media – What's the Risk?, examining
the risks for government in using social media. Following the roundtable, VMIA will prepare an occasional paper showcasing
the themes and learnings from the roundtable and the outcomes will inform future work on risk management for social media.
Indicator(s):
|
