Step 7: Post-Deployment Operations & Management

Ensure the long-term success of the transition and achieve the benefits identified in the business case.

Other Information:

Once a process, capability and supporting system(s) have transitioned to a shared services provider, agency ownership and management of the service does not end. Active daily management from a contractual and performance perspective must still be maintained. Agencies need to remain actively engaged with the service provider to ensure the long-term success of the transition and achieve the benefits identified in the business case. This section contains some best practices to consider for postdeployment operations management. Remember to decommission the legacy systems and interfaces that are now provided by the operationalized shared service.

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