Federal Shared Services Implementation Guide


Start: 2013-04-16, Publication: 2013-04-18


This Federal Shared Services Implementation Guide provides information and guidance on the provisioning and consumption of shared services in the U.S. Federal Government. The guide provides agencies with a high level process and key considerations for defining, establishing, and implementing interagency shared services to help achieve organizational goals, improve performance, increase return on investment, and promote innovation. It includes specific steps that should be considered for identifying shared services candidates, making the business case, examining potential funding models, using agency agreements, and discusses some of the key challenges that should be expected along the way. In addition, the guide addresses shared services roles and responsibilities; the creation, governance, funding and implementation of shared services through associated lines of business (LOBs); and the use of the new, online, Federal Shared Services Catalog - Uncle Sam's List.

Shared Services offer agencies the ability to improve their stewardship of taxpayer funds, while enabling them to become more effective in delivering their administrative and core mission services. Interagency shared services are capabilities that Federal agency leaders should embrace. Successful implementation of shared services is dependent on many factors. One key factor is a concerted collaboration and agreement from the agency leadership team -specifically the CFO, CAO and CIO -to guide implementation efforts and combat organizational inertia.


Name:Owen Ambur


Name:CIO Council



  • Shared Services SubcommitteeThis document was produced by the Shared Services Subcommittee of the Federal Chief Information Officer Council (CIOC). The following individuals contributed to the development of this guide.

  • Joseph KlimaviczCIO, Co-Chair, NOAA

  • Maureen JonesAssociate CIO, Co-Chair, DOT

  • John LarsenEnterprise Architect, Co-Chair, FAA

  • Charles SantangeloSenior IT Policy Advisor, DHS

  • Sandy BarskySubcommittee Member, GSA

  • Mark DronfeldSubcommittee Member, ED

  • Dorine AndrewsSubcommittee Member, Peace Corps

  • Kevin GarrisonSubcommittee Member, DOD

  • Gilbert HawkSubcommittee Member, USDA

  • Gail KalbfleischSubcommittee Member, HHS

  • Tom KireilisSubcommittee Member, GSA

  • Rick LauderdaleSubcommittee Member, DOE

  • James MaasSubcommittee Member, DOE

  • Bo PeelerSubcommittee Member, FAA

  • Andy SchoenbachSubcommittee Member, OMB

  • Susan StepanskiSubcommittee Member, DOI

  • Philip WengerSubcommittee Member, OMB

  • Susannah SchillerSubcommittee Member, NIST

  • Mary ForbesSubcommittee Member, HHS

  • CXOsThe Implementation Guide is intended to provide CXOs, business analysts, program managers, and architects with guidance to help their agencies shift to a shared service environment. This document also provides reference information for Federal agencies seeking to establish new lines of business and interagency shared services.

  • Gusiness Analysts

  • Program Managers

  • Architects

  • Executive Branch Organizations of the U.S. Federal GovernmentAudience for this Guide -- This guide is intended for use by all Executive Branch organizations of the U.S. Federal Government (e.g., executive departments, subordinate agencies, bureaus and independent and small agencies). As an important tool for use by this community, the information provided in this guide will help agencies to: * Improve awareness of available shared services to Federal departments, agencies and bureaus; * Increase the adoption rate of shared services across the Federal environment; and * Advance the number of shared services available to the Federal community. Key audience members for this guide include C-Level executives, senior executive services members, and all other members of the agency leadership as they work together toward a common goal of achieving the benefits of shared services implementation. In addition, members of an organization's budget, finance, capital planning, portfolio investment management, business program leadership and IT teams all have responsibilities in helping their organization adopt shared services.

  • C-Level Executives

  • Senior Executive Services Members

  • Agency Leaders

  • Budget Leaders

  • Finance Leaders

  • Capital Planning Leaders

  • Portfolio Investment Management Leaders

  • Business Program Leaders

  • IT Teams