Task 1.2: Architectural Review

Review the organization's business and technology architectures to identify opportunities to improve service delivery quality and/or reduce cost structures in existing services.

Other Information:

Identify specific data and process flows used in the agency and/or business unit(s). The degree to which a shared service is compatible with internal processes and data flows will dictate the effort needed to transition to shared services. Large mismatches between the shared service and internal processes/data indicate significant change management issues will need to be addressed before the shared service can be implemented successfully.

Indicator(s):

Indicator:1

Content