3.4: Improvement Roadmaps
Managing Partners will prepare a Roadmap for the modernization and improvement of existing services (Roadmap) of each shared
service area.
Other Information:
The Roadmap should prioritize objectives and improvement initiatives for the shared service and provide a three-year detailed
Plan of Action and Milestones for each of the initiatives. A high-level Analysis of Alternatives for the approach to each
initiative is also to be included, such that Administration and Agency priority goals and guidance are considered (e.g., elimination
of waste and duplication, trusted internet connection, cloud-first, data center
consolidation, IPv6, and HSPD-12 identity management). The Roadmap should also include the plans to improve customer
service and increase customer uptake that were identified through the assessment described above. The Shared Service Roadmaps
are due to OMB on March 1, 2012.
Indicator(s):
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