9.2: Technology, Information & Resources

Equip frontline personnel with the technology, information, and internal resources to do what it takes to satisfy customers.

Other Information:

In addition to skills and empowerment, equip frontline personnel with the technology, information, and internal resources to do what it takes to satisfy your customers.

Stakeholder(s):

• Frontline Personnel


• Customers

Indicator(s):

Indicator:1

Content