Developing an Effective Customer Service Strategy for Government Agencies
Have a plan to serve your customers -- How does your agency manage customer service? Do you have a plan, and follow it --
or do you just "wing it"? If you want to get a better handle on your agency's customer service efforts, here's a 10-step plan
to develop and implement an effective customer service strategy.
HowTo.gov is a website to help government workers deliver a better customer experience to citizens. It's about sharing new
ideas, common challenges, lessons learned, and successes across government. HowTo.gov can help you work smarter, whether you're
on the "front lines" of government customer service; you manage a customer service channel; or you support customers through
new media, open government, cloud computing, communications, innovation, or in some other way.
- Alycia Piazza: Content Lead