8.1: Training & Compensation

[Ensure that workers are] well trained and fairly compensated.

Other Information:

The premise is that "capable workers who are well trained and fairly compensated provide better service, need less supervision, and are much more likely to stay on the job. As a result, their customers are likely to be more satisfied…" (Harvard Business Review, 1994).

Stakeholder(s):

• Workers

Indicator(s):

Indicator:1

Content