3.1: Public Outreach

Leverage Web 2.0 technologies to reach out to Veterans, family members, employees and other concerned citizens

Other Information:

Transparency inherently requires communicating the actions we take and the services we provide in our offices, hospitals and benefits offices. VA is aggressively leveraging Web 2.0 technologies to reach out to Veterans, family members, employees and other concerned citizens. These social media tools include Facebook and Twitter, among others. Currently, VA has the 3rd highest number of ―fans‖ among Cabinet-level agencies with nearly 25,000 from across the United States. VA has one of the fastest growing fan bases in the Federal Government and receives more than 180 comments per day responding to between 3-5 information posts submitted by VA on Facebook. Posts that draw the largest feedback are those that trigger discussion among VA’s friends concerning topics such as benefits, hospital care and VA special events like the Winter Paralympics and our homeless stand downs held at VA Medical Centers.

Stakeholder(s):

• Veterans


• Employees


• Citizens

Indicator(s):

Indicator:1

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