2.1: Communication

Complete an inventory of our processes, equipment, software, human capital and contractor resources [to] inform the CTO of what is needed to support a robust, useful, and easily navigable website for our Veterans and citizens

Other Information:

VA launched a redesigned website in November 2009. A major benefit of the new look and feel is that content is placed into discrete, user-friendly categories to make it easier to find information. A new rotating stories feature on the website’s homepage includes topics such as the Secretary’s public outings, special interest stories, and breaking VA news. The website also makes it easier to connect with VA through its multiple online applications for services and benefits. While we are very proud of the product of the redesign, our website transformation continues. In January 2010, our website suffered from some server stability issues and exposed flaws in our web governance structure. At the direction of the CTO, we are completing an inventory of our processes, equipment, software, human capital and contractor resources. The study will inform the CTO of what is needed to support a robust, useful, and easily navigable website for our Veterans and citizens. The report, which lays out the current and most desired states, is due April 30.

Stakeholder(s):

• CTO


• Veterans


• Citizens

Indicator(s):

Indicator:1

Content