1.4: Metrics
Measure success Other Information:
VA will know that we have been successful in our open government endeavors when the tidal wave of questions regarding the
status of a claim recedes and Veterans receive the benefits and services they need. VA will use informal surveys on websites
like Facebook to monitor how we are doing. After six months, we will develop a short, formal survey to determine whether stakeholders
and the public have heard about our open government plan and whether it has been effective. Furthermore, we will measure success
based on participation with our private and academic partners, the number of employees participating and the level of participation,
as well as whether and how Veterans and citizens are also involved in the process.
Indicator(s):
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