| Description |
User expectations are met and needs and customer experiences are continually enhanced. |
This is done by three means. The first is when requests come into the USAID web development team from site owners. These can
be in the form of requests for a site redesign or enhancement. The second way is through site updates. As new enhancements
are added to one site, the USAID web team will approach site owners about adding that enhancement to their site. With websites
sharing a common CMS, updates and enhancements can be easily and rapidly deployed
across multiple sites. The final way that the Agency ensures that websites are meeting expectations is through regular
surveys of users to gauge their satisfaction and solicit ideas for improvements.
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