Action 05: High-Volume Systems

All departments will redesign services handling over 100,000 transactions each year

Other Information:

For the 7 ‘transactional' departments (HMRC, DfT, DWP, BIS, DEFRA, MoJ, and the Home Office): * 3 significant ‘exemplar' services will be agreed with Cabinet Office and identified in departmental digital strategies in December 2012, alongside delivery plans * redesign will start by April 2013 and the service must be implemented by March 2015 * following this and using the learning from the exemplars, departments will redesign all services handling over 100,000 transactions each year, unless an exemption has been agreed For the remaining departments: * departments will redesign all services handling over 100,000 transactions each year, unless an exemption has been agreed.

Stakeholder(s):

• HMRC


• DfT


• DWP


• BIS


• DEFRA


• MoJ


• Home Office


• UK Government Departments

Indicator(s):

Indicator:1

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