Government Digital Strategy


Start: 2012-11-19, Publication: 2012-11-24


This strategy contains 14 actions the government will take to become digital by default. Digital by default means digital services which are so straightforward and convenient that all those who can use digital services will choose to do so, while those who can't are not excluded.

This follows the Civil Service Reform Plan by developing services that: * allow straightforward access to information and services in times and in ways that are convenient to the users rather than the providers * are more efficient and cost-effective to develop and run If we successfully transform our services so they are digital by default, we can earn a reputation for offering high-quality, responsive, convenient and up-to-date services.


Name:Owen Ambur


Name:UK Cabinet Office


About the Cabinet Office -- The Cabinet Office sits at the very centre of government, with an overarching purpose of making government work better. We support the Prime Minister and the Cabinet, helping to ensure effective development, coordination and implementation of policy and operations across all government departments. We also lead work to ensure the Civil Service provides the most effective and efficient support to Government to help it meet its objectives.


  • Martha Lane FoxWe made this commitment in response to the review of Government Online ‘Directgov 2010 and Beyond: Revolution not Evolution' carried out by Martha Lane Fox as UK Digital Champion in 2010.

  • Francis MaudeIn his foreword to the Civil Service Reform Plan, Minister for the Cabinet Office Francis Maude said: "Central Government where possible must become a digital organisation. These days the best service organisations deliver online everything that can be delivered online. This cuts their costs dramatically and allows access to information and services at times and in ways convenient to the users rather than the providers".

  • Government Digital ServiceThe Government Digital Service is a new team within Cabinet Office tasked with transforming government digital services. -- The Government Digital Service will implement this strategy, supported by the Digital Leaders' network of senior civil servants, the Digital Advisory Board and the Government Communication Network.

  • Digital Leaders NetworkA new Digital Leaders Network was established in early 2012 to drive forward the digital agenda across government. The network is run by the Government Digital Service and is made up of a departmental Digital Leader from each main government department, plus Digital Leaders from each of the Devolved Administrations. A draft job description was reviewed at the Digital Leaders meeting on 27 March 2012. It was amended following the meeting to include a specific job description to reflect the slightly different role of the Devolved Administration members.

  • Digital Advisory Board

  • Government Communication NetworkThe Government Communication Network (GCN) is made up of members from across Departments and arms-length bodies (ALBs) in all areas of the United Kingdom. GCN members deliver effective communication programmes in the most transparent, accountable and responsible way.

  • UK Government DepartmentsEach government department will prepare and publish its own departmental digital strategy. These documents will explain how departments will make their services digital by default in ways that work for their users. These strategies will be published by the end of 2012, in time to influence departments' 2013/14 planning process. They will set the framework for service transformation over the lifetime of the next spending review.

  • Government Digital Service Transformation TeamThe transformation team works with departments, agencies, non-departmental public bodies and arms length bodies on their digital transformation projects. It helps establish what departments do, who departments do it for, legacy challenges, in-house digital capability, and savings opportunities from channel shift and technology replacement. It supports them using either a co-delivery or consultancy model. The main objective is to provide user-focused, cost effective and maintainable digital services.