2.2: Customer Management

Objective(s):

9: Brand-Led Service Delivery

9.1: Key Pillars

9.1.i: Customer Insight

9.1.ii: Product Management

9.1.iii: Marketing and Communication

10: Stakeholder Empowerment

10.1: Service Design and Delivery

10.2: Service Innovation

10.3: Technology Tools

10.4: Non-Personally Identifiable Data

11: Customer Identity Management

11.1: Customer Identity Management Framework

11.1.1: Business Architecture

11.1.2: Technology Architecture

11.1.3: Control of Data

Content