10: Stakeholder Empowerment
Engage citizens, businesses, and other organizations actively as owners and participants – as stakeholders – in the creation
of public services.
Other Information:
Many e-Government programs have failed because the citizen and business customers of public sector services are seen as simply
passive recipients of those services rather than active stakeholders in their design and delivery. Service transformation
is done with citizens, businesses and organizations, and not to them The focus of a Transformational Government program is
on citizens, businesses, and other organizations being actively engaged as owners and participants – as stakeholders – in
the creation of public services and not just as passive consumers of those services. Encourage internal cultural change with
the Transformational Business Model as well as through Engagement with Stakeholders by use of a Franchise Marketplace.
Indicator(s):
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