Reform 7.1.2: Office of Small Business

Redefine the Role of the City’s Office of Small Business.

Other Information:

The Office of Small Business should be transformed from a “paper pushing” operation to a “problem solving” hub. To achieve this, the current focus of the office of administering the finances of the City’s BIDs should be changed to use “performance-based contracts” to alleviate administrative burdens for City and BID staff alike. A representative from each department with “high touch points” with small businesses (such as Development Services Department) should be partnered with remaining OSB staff to create a true “one stop center” for small business assistance.

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Indicator:1

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