Reform 1.1: Strategic Plans and Performance Measures

Develop Department Strategic Plans and Performance Measures

Other Information:

Performance measurement reporting on service levels has been suspended in the City budget process. The city has made major changes in its budget and operations – without fully understanding the net impact to service level results for taxpayers. By the beginning of FY 12, each city department should submit a strategic plan to guide its efforts over the next four years – with specific, measureable and accountable performance goals and measures for evaluating results in FY 12. Because it is imperative that the plan reflect public input, each city department should hold at least one “Performance Summit” in the spring to seek feedback from employees, customers, and stakeholders on priorities, new approaches to operating, and ways to measure and report success. The strategic plan should articulate a clear vision for what the department will look like in four years – and how the department will restructure its operations to achieve that outcome. Each department should select no more than 5-7 performance measures – with 2-3 reflecting core outcomes for San Diegans and 3-4 reflecting “transformational” measures relating to improved efficiency, timeliness, quality, or other operational improvements in delivering its services. To institutionalize this practice, our office proposes the establishment of a Performance Planning and Management Ordinance (PPMO) – establishing a step-by-step process for strategic planning, performance measurement, and performance reporting inside city government.

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