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Catalyze and reward quality and performance improvement practices in U.S. businesses and other organizations

Other Information:

Quality and performance improvement have become requirements—not options—for competitive businesses and high performance organizations of all types. Through the Baldrige National Quality Program (BNQP), NIST provides a systematic and well-tested set of values, performance criteria, and assessment methods that all organizations can adopt to improve their productivity and overall effectiveness. BNQP catalyzes organizations to define what they must do to improve their performance and attain (or retain) market leadership, and provides a mechanism for broadly disseminating that information. The Malcolm Baldrige National Quality Award is granted annually to businesses—manufacturing and service, small and large—and to education and health care organizations that apply and are judged to be role models in seven areas: leadership, strategic planning, customer and market focus, information and analysis, human resource focus, process management, and organizational results. In addition to the annual Award competition, the Baldrige Program represents an entire value system, a definition of performance excellence, a vehicle for cooperation, and a catalyst for change. The Baldrige Program reflects the nation’s commitment to excellence, elevates quality as a national priority, and provides a mechanism for identifying and disseminating best practices.

Objective(s):

4.1: Performance Educational Materials

4.2: State and Local Quality Programs

4.3: Quality/Performance Management Research

4.4: Non-Profit Organizations

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