4.3: Quality/Performance Management Research

Conduct research to further quality/performance management as a business discipline.

Other Information:

The BNQP promotes quality awareness as well as the learning and dissemination of successful performance management practices, principles, and strategies. Since its inception in 1987, the BNQP has generated a wealth of knowledge from the experiences of its applicants. Because much of the information in Baldrige applications is proprietary, this valuable knowledge base has not yet been researched for key business insights. Given the great potential utility of this information, NIST will conduct research to identify best practices and articulate the underlying principles of leading management practices and performance evaluation techniques. The BNQP will seek new channels for disseminating this information; for instance, it will encourage colleges and universities to adopt BNQP research within course curricula.

Indicator(s):

Indicator:1

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