4: Organizational Strength

STRENGTHENING THE ORGANIZATION

Other Information:

To further our mission and to achieve the aforementioned goals, the NACUBO staff has identified the following areas that must receive continuous attention to ensure quality service to our members, customers, and various stakeholders.

Stakeholder(s):

• Members


• Customers

Objective(s):

4.1: MEMBER/CUSTOMER SERVICE

4.1.a: Data Management

4.1.b: Technology and Services

4.2: LEADERSHIP DEVELOPMENT

4.2.a: Communication and Follow Through

4.2.b: Performance Feedback

4.3: STAFF DEVELOPMENT

4.3.a: Orientation and Position Descriptions

4.3.b: Recognition

4.3.c: Career Development

4.4: ASSESSMENT/DOCUMENTATION

4.4.a: Baldrige Model

4.4.b: Processes

Content