Table of Content

• Visions
• Vision [1]


• Missions
• Mission [1]


• Values


• Goals
• 1: Knowledge and Resources
• 1.1: Professional Development
• 1.2: Delivery Technology
• 1.3: Collaboration and New Markets
• 1.4: Needs Assessment
• 1.5: Benchmarking Capability
• 1.6: Knowledge Access Portal
• 2: Advocacy and Communication
• 2.1: Advocacy Work
• 2.2: Press Relations and Public Affairs
• 2.3: Partnerships and Collaborations
• 3: Preparation for the Future
• 3.1: Issues
• 3.2: Skills
• 3.3: Programming
• 3.4: Data and Communication
• 3.5: Interaction with Institutional Leadership
• 4: Organizational Strength
• 4.1: MEMBER/CUSTOMER SERVICE
• 4.1.a: Data Management
• 4.1.b: Technology and Services
• 4.2: LEADERSHIP DEVELOPMENT
• 4.2.a: Communication and Follow Through
• 4.2.b: Performance Feedback
• 4.3: STAFF DEVELOPMENT
• 4.3.a: Orientation and Position Descriptions
• 4.3.b: Recognition
• 4.3.c: Career Development
• 4.4: ASSESSMENT/DOCUMENTATION
• 4.4.a: Baldrige Model
• 4.4.b: Processes