4: Customer Support
To provide our consumers with the best, custom-tailored intelligence whenever and wherever they need it, to develop more rational
business processes that will help us better distribute the production burden, and to enhance our ability to evaluate our performance
against standards of analytic tradecraft and the needs of our consumers.
Other Information:
Desired Outcomes: FY 2005 • Improvements in web-based technologies, development of communities of interest, and advances in
security lead to better tasking, tracking, and dissemination of product. • Common methodologies adopted for evaluating product/customer
satisfaction; ADCI/AP producing annual report that evaluates our performance on key analytic issues. • Coordination on current
production increases through use of digital production. FY 2010 • A seamless production environment means customer requests
are easily tracked; on-line communication with customer is interactive; multiple security domains and communities of interest
working smoothly. • Community evaluation program wellestablished; common methodologies provide useful trend data. • Joint
Program of Community Analysis results in better distribution of labor.
Objective(s):
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