I: Customer Satisfaction

Satisfying Our Stakeholders

Objective(s):

I.A: Processes & Procedures

I.A.i: Customer Service

I.A.ii: Employee Recognition

I.A.iii: Customer Education

I.B: Openness & Transparency

I.B.i: Authenticity

I.B.ii: Information Dissemination

I.C: Partnerships

I.C.i: Synergies & Flexibilities

I.C.ii: Collaboration

Content