Table of Content

• Visions
• Vision [1]


• Missions
• Mission [1]


• Values
• Value [1] Commitment
• Value [2] Customer Service
• Value [3] Dependability
• Value [4] Diversity
• Value [5] Integrity
• Value [6] Teamwork


• Goals
• I: Customer Satisfaction
• I.A: Processes & Procedures
• I.A.i: Customer Service
• I.A.ii: Employee Recognition
• I.A.iii: Customer Education
• I.B: Openness & Transparency
• I.B.i: Authenticity
• I.B.ii: Information Dissemination
• I.C: Partnerships
• I.C.i: Synergies & Flexibilities
• I.C.ii: Collaboration
• II: Organizational Foundation
• II.A: Tools
• II.A.i: Investment
• II.A.ii: Technology
• II.B: Business Process Management
• II.C: Environmental Stewardship
• II.C.i: Sustainability, Safety & Health
• II.C.ii: ROI
• II.D: COOP Operations
• III: Products & Services
• III.A: Technology & Best Practices
• III.A.i: Prospective Work
• III.A.ii: Marketing
• III.B: Secure Federal Credentials
• IV: Workforce Engagement
• IV.A: Employer of Choice
• IV.A.i: Work Environment
• IV.A.ii: Recruitment & Retention