Documents/GAO-12-782/1: Performance Measures/2: Service, Productivity & Technology/Indicator:4

Indicator: 4

[Output]

Measurements in/of Additional eGov Measures

Type Target Actual
StartDate
EndDate
Agencies Developing 18
Description Eighteen agencies said they planned to continue to work on developing performance measures for e-government. For example, one agency reported that this was an ongoing process that required staying alert to changes and evolution in technology, programs, and processes. Another agency described the need for tools to provide accurate performance information in a consistent and timely manner. The agency will address this by collaborating internally and communicating with the public to improve customer service. To be reported