2: Service, Productivity & Technology

Consider measuring performance in customer service, agency productivity, and adoption of innovative information technology.

Other Information:

Additionally, to demonstrate how electronic government helped them to achieve agency goals, agencies were required to describe in their fiscal year 2011 E-Gov Act reports to OMB how they were reducing errors in electronic submissions through agency-sponsored e-government initiatives. For example, http://www.grants.gov is the federal government website that provides information on over 1,000 grant programs awarded by 26 grant-making agencies and other federal grant-making organizations. An agency reported that the website reduced application submission error rates by performing data validation checks, based on information in agencies' application packages, to ensure that the required field in the application forms has been appropriately populated. Further, another agency reported that, through its electronic data collection system, it had reduced respondent burden and improved internal efficiencies by reducing the cost of printing, mailing, collecting, and data conversion of paper forms.

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