Documents/GAO-12-782/1: Performance Measures/2: Service, Productivity & Technology/Indicator:1

Indicator: 1

[Outcome]

Measurements in/of Customer Satisfaction

Type Target Actual
StartDate
EndDate
Agencies Measuring 24 24
Description 24 agencies tracking customer satisfaction. All 24 agencies also reported that they tracked customer satisfaction in a number of ways, including through the use of agency scorecards and the American Customer Satisfaction survey index.

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