|
Indicator: Key Measure 3.2.2
[Quantitative::Output]
Measurements in/of Availability of information technology systems.
Relationships:
Other Information:
PERFORMANCE HIGHLIGHTS Measuring and improving service delivery to bring about a positive business experience and outcome
for the FTC is a key imperative. To this end, the agency tracks unplanned, unscheduled service outage periods to monitor the
reliability and availability (commonly referred to as “uptime”) of almost 30 critical information technology services such
as the network, email, BlackBerry servers, Internet/Intranet, telecommunications, Wide Area Network connectivity, the agency’s
citizen-centric website (www. FTC.gov), and enterprise-wide client applications. The high availability rate in FY 2010 for
this pool of critical services helped ensure that the agency had optimal informational technology infrastructure operations
and performance, which is key to meeting the agency’s strategic goals.
| Type |
Target |
Actual |
Target |
Actual |
Target |
Actual |
Target |
Actual |
Target |
Actual |
Target |
Target |
| StartDate |
2005-10-01 |
2005-10-01 |
2006-10-01 |
2006-10-01 |
2007-10-01 |
2007-10-01 |
2008-10-01 |
2008-10-01 |
2009-10-01 |
2009-10-01 |
2010-10-01 |
2011-10-01 |
| EndDate |
2006-09-30 |
2006-09-30 |
2007-09-30 |
2007-09-30 |
2008-09-30 |
2008-09-30 |
2009-09-30 |
2009-09-30 |
2010-09-30 |
2010-09-30 |
2011-09-30 |
2012-09-30 |
| Percentage |
|
|
|
|
|
|
|
|
98 |
99.86 |
98.5 |
99 |
| Description |
n/a |
n/a |
n/a |
n/a |
n/a |
n/a |
n/a |
n/a |
98.00% system availability |
Target exceeded. The FTC’s information technology services pool averaged 99.86% availability, exceeding the target of 98.00%.
Data Source: ITMO’s Monthly System Availability Report
|
98.50% |
99.00% |
|
