3.2: Infrastructure and Security

Provide effective infrastructure and security management.

Other Information:

Building, modernizing, and maintaining physical and information technology infrastructure ensures a safe and secure workplace. Our Strategy: The FTC ensures a safe and secure workplace by promoting staff awareness, regularly participating in continuity of operations Plan (COOP) testing, and incorporating best practices from federal emergency Management agency (FEMA) staff. COOP exercises have established a viable, tested infrastructure that can provide continuation of the FTC’s mission along with a safe and secure environment for all staff in the event of an emergency. ensuring that the FTC has optimal informational technology (IT) infrastructure operations and performance is key to meeting the agency’s business goals. The ability of the agency’s information Technology Management office (ITMO) to deliver value to the agency is dependent upon its ability to identify and provide a host of critical services of improved quality, at lower business risk, and with increased agility. To this end, ITMO is working to deploy a sophisticated suite of infrastructure operations performance monitoring tools, technology, and processes that will help achieve the agency goals. Measuring and improving service delivery to bring positive business experiences and outcomes for the FTC is imperative. With ever-changing technology, including the potential for use of cloud computing, this must be accomplished in a growing, complex, and dynamic iT infrastructure and application environment. Performance Results: Two performance measures are used to gauge achievement of this objective. first, the FTC uses FEMA’s annual testing of COOP programs. The testing is captured as Performance Measure 3.2.1 and includes participation in the federal executive Branch continuity alert, notification, and deployment procedures as well as interagency communications. The agency also annually reviews its continuity capability, as well as its ability to identify and prioritize essential functions and conduct operations from pre-planned alternate locations. specifically, this measure represents performance in a series of exercises known as “eagle Horizon.” The target is based on prior performance and the target of 75 percent represents management’s commitment to reaching a realistic yet ambitious milestone. The exercises allow the executive Branch to implement integrated, overlapping national continuity concepts in order to ensure the preservation of our government and the continuing performance of essential functions. These services provided by the government at all levels and the private sector affect the everyday lives of citizens and customers. A second Performance Measure, Key Measure 3.2.2, assesses performance of this objective by collecting and tracking the availability of key information technology applications, systems, and components. By tracking unplanned outage periods, the agency monitors the reliability and availability of almost 30 critical information technology services including: email, FTC specific and custom applications and systems, BlackBerry servers, internet/intranet, telecommunications (includes phone and voicemail services), Wide area network, www.FTC.gov, secure access for employees, and enterprise-wide customer applications.

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