Documents/FITSSS/3: Strategy Implementation Plan/3.3: Shared Service Assessment & Benchmarks/Indicator:4

Indicator: 4

[Outcome]

Measurements in/of Customer Satisfaction

Other Information:

Customer Satisfaction (e.g., number of repeat customers to service provider, tickets/requests opened compared to time required to resolve, periodic comprehensive surveys of customers and/or end users)

Type Target Actual
StartDate
EndDate
Units
Description To be determined To be determined

Content