Table of Content

• Visions


• Missions
• Mission [1]


• Values


• Goals
• 1: Customer Initiated Assistance
• 1.1: Assistance Request
• 1.2: Multi-Lingual Support
• 1.3: Online Help
• 1.4: Online Tutorials
• 1.5: Reservations / Registration
• 1.6: Scheduling
• 1.7: Self-Service
• 2: Customer Preferences
• 2.1: Alerts and Notifications
• 2.2: Personalization
• 2.3: Subscriptions
• 3: Customer Relationship Management
• 3.1: Brand Management
• 3.2: Call Center Management
• 3.3: Contact Management
• 3.4: Contact and Profile Management
• 3.5: Customer / Account Management
• 3.6: Customer Analytics
• 3.7: Customer Feedback
• 3.8: Partner Relationship Management
• 3.9: Product Management
• 3.10: Sales and Marketing
• 3.11: Surveys
• 4: Routing and Scheduling
• 4.1: Inbound Correspondence Management
• 4.2: Outbound Correspondence Management
• 5: Tracking and Workflow
• 5.1: Case Management
• 5.2: Conflict Resolution
• 5.3: Process Tracking
• 6: Investment Management
• 6.1: Performance Management
• 6.2: Portfolio Management
• 6.3: Strategic Planning & Management
• 7: Management of Process
• 7.1: Business Rule Management
• 7.2: Change Management
• 7.3: Configuration Management
• 7.4: Governance / Policy Management
• 7.5: Program / Project Management
• 7.6: Quality Management
• 7.7: Requirements Management
• 7.8: Risk Management
• 8: Organizational Management
• 8.1: Network Management
• 8.2: Workgroup / Groupware
• 9: Supply Chain Management
• 9.1: Catalog Management
• 9.2: Inventory Management
• 9.3: Invoice / Requisition Tracking and Approval
• 9.4: Logistics and Transportation
• 9.5: Ordering / Purchasing
• 9.6: Procurement
• 9.7: Returns Management
• 9.8: Sourcing Management
• 9.9: Storefront / Shopping Cart
• 9.10: Warehouse Management
• 10: Content Management
• 10.1: Content Authoring
• 10.2: Content Publishing and Delivery
• 10.3: Content Review and Approval
• 10.4: Syndication Management
• 10.5: Tagging and Aggregation
• 11: Document Management
• 11.1: Classification
• 11.2: Document Conversion
• 11.3: Document Imaging and OCR
• 11.4: Document Referencing Document Referencing
• 11.5: Document Review and Approval
• 11.6: Document Revisions
• 11.8: Library / Storage
• 11.9: delete
• 12: Knowledge Management
• 12.1: Categorization
• 12.2: Information Mapping / Taxonomy
• 12.3: Information Retrieval
• 12.4: Information Sharing
• 12.5: Knowledge Capture
• 12.6: Knowledge Discovery
• 12.7: Knowledge Distribution and Delivery
• 12.8: Knowledge Engineering
• 12.9: Smart Documents
• 12.10: delete
• 13: Records Management
• 13.1: Digital Rights Management
• 13.2: Document Classification
• 13.3: Document Retirement
• 13.4: Record Linking / Association
• 14: Analysis and Statistics
• 14.1: Forensics
• 14.2: Mathematical
• 14.3: Radiological
• 14.4: Structural / Thermal
• 15: Business Intelligence
• 15.1: Balanced Scorecard
• 15.2: Decision Support and Planning
• 15.3: Demand Forecasting / Management
• 16: Knowledge Discovery
• 16.1: Data Mining
• 16.2: Modeling
• 16.3: Simulation
• 17: Reporting
• 17.1: Ad-Hoc
• 17.2: OLAP
• 17.3: Standardized / Canned
• 17.4: delete
• 18: Visualization
• 18.1: CAD
• 18.2: Graphing / Charting
• 18.3: Imagery
• 18.4: Mapping, Geospatial (GIS), Elevation, GPS
• 18.5
• 19: Assets / Materials Management
• 19.1: Asset Cataloging / Identification
• 19.2: Asset Transfer, Allocation, and Maintenance
• 19.3: Computers / Automation Management
• 19.4: Facilities Management
• 19.5: Property / Asset Management
• 20: Data Management
• 20.1: Data Classification
• 20.2: Data Cleansing
• 20.3: Data Exchange
• 20.4: Data Mart
• 20.5: Data Recovery
• 20.6: Data Warehouse
• 20.7: Extraction and Transformation
• 20.8: Loading and Archiving
• 20.9: Meta Data Management
• 21: Development and Integration
• 21.1: Data Integration
• 21.2: Enterprise Application Integration
• 21.3: Instrumentation and Testing
• 21.4: Legacy Integration
• 21.5: Software Development
• 22: Financial Management
• 22.1: Activity-Based Management
• 22.2: Auditing
• 22.3: Billing and Accounting
• 22.4: Credit / Charge
• 22.5: Currency Translation
• 22.6: Debt Collection
• 22.7: Expense Management
• 22.8: Internal Controls
• 22.9: Payment / Settlement
• 22.10: Payroll
• 22.11: Revenue Management
• 23: Human Capital / Workforce Management
• 23.1: Contingent Workforce Management
• 23.2: Resource Planning and Allocation
• 23.3: Skills Management
• 23.4: Team / Org Management
• 23.5: Workforce Acquisition / Optimization
• 23.6: Workforce Directory / Locator
• 24: Human Resources
• 24.1: Awards Management
• 24.2: Benefit Management
• 24.3: Career Development and Retention
• 24.4: Education / Training
• 24.5: Health and Safety
• 24.6: Personnel Administration
• 24.7: Recruiting
• 24.8: Resume Management
• 24.9: Retirement Management
• 24.10: Time Reporting
• 24.11: Travel Management
• 25: Collaboration
• 25.1: Document Library
• 25.2: Email
• 25.3: Shared Calendaring
• 25.4: Task Management
• 25.5: Threaded Discussions
• 26: Communication
• 26.1: Audio Conferencing
• 26.2: Community Management
• 26.3: Computer / Telephony Integration
• 26.4: Event / News Management
• 26.5: Instant Messaging
• 26.6: Real Time / Chat
• 26.7: Video Conferencing
• 26.8: Voice Communications
• 26.9
• 27: Forms Management
• 27.1: Forms Creation
• 27.2: Forms Modification
• 28: Search
• 28.1: Classification
• 28.2: Pattern Matching
• 28.3: Precision / Recall Ranking
• 28.4: Query
• 29: Security Management
• 29.1: Access Control
• 29.2: Audit Trail Capture and Analysis
• 29.3: Digital Signature
• 29.4: Encryption
• 29.5: Identification and Authentication
• 29.6: Intrusion Detection
• 29.7: Role / Privilege Management
• 29.8: User Management
• 29.9: Verification
• 30: Systems Management
• 30.1: Issue Tracking
• 30.2: License Management
• 30.3: Remote Systems Control
• 30.4: System Resource Monitoring
• 30.5: Software Distribution