2: Professional Services
Deliver services to the public in a professional, courteous, and timely manner. Other Information:
The public sector is increasingly emphasizing the need to serve the customer. EOIR must ensure that excellent customer service
is provided throughout the entire process. Timely, consistent, professional, and courteous treatment are customer service
priorities that are important to all who appear before EOIR’s tribunals. Many persons who appear before EOIR’s adjudicators
have little familiarity with the process; this is further compounded in some cases by their difficulty with the English language.
In dealing with these challenges, EOIR will treat all persons with respect, courtesy, and cultural sensitivity. EOIR is committed
to providing high quality customer service regardless of whether the alien or practitioner contacts the agency by phone or
Internet, seeks information in person at one of EOIR’s offices, or appears before one of EOIR’s tribunals.
Objective(s):
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