1.1: User Requirements
Improve our Understanding of User Requirements for New Products & Services Other Information:
Understanding our customers’ information needs is the first step in providing outstanding customer service. DTIC will solicit,
analyze and document user requirements by: –Redesigning our annual customer survey –Developing targeted surveys aimed at specific
user groups such as Web site sponsors –Increasing the number of outreach meetings with laboratory scientists, Defense program
managers, and other non-traditional DTIC users These requirements will form the foundation for our information agility and
continuous improvement programs.
Indicator(s):
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