4.2: Service Excellence
Build reputation for service excellence. Other Information:
In order to be given the opportunity to team with customers, customers must believe that DS will effectively and consistently
provide mission necessary IT services. DS' reputation must be strong enough to support this belief. To strengthen our reputation,
we will deliver proactive, timely, knowledgeable, and professionally courteous customer service that our customers across
DoDIIS desire. DS will design timely and effective customer service interactions for each type of customer, with clear business
rules and expectations. We deliver these consistent customer experiences in order to build trust and exceed customer expectations.
DS will:
Indicator(s):
|
