4.1: Customer Satisfaction & Trust

Achieve consistently higher levels of customer satisfaction by building customer trust.

Other Information:

DS is a customer-centric organization dedicated to working with DoDIIS as a mission partner. Our promise to our customers is, "Committed to mission and partnership, DS meets your IT needs." As such, customer satisfaction is a key measure of DS' mission success. Building trust is at the crux of improving customer satisfaction with DS. Customers across DoDIIS most value working with a trustworthy IT organization; an organization they can rely on to deliver consistent products and services that work and respond to their needs. Given customers' emphasis on trust, DS must enhance customer relationships by earning credibility and building trust at both the enterprise level and through individual interactions. DS will build trust in two ways. First, DS will consistently offer effective, reliable, products and service to meet customers' mission needs. DS will also establish greater transparency into available products and service request fulfillment, thus clarifying expectations and creating visibility into DS performance. Trust is the foundation of mission partnership. Earning and keeping the right to be a mission partner requires understanding customer needs and proactively partnering with customers during early mission phases to execute mission priorities. DS will:

Indicator(s):

Indicator:1

Content